We want you to love your Domini purchase. If it’s not quite right, we’ve made the returns process simple.

To request a return, email support@domini.com.au with your order number, the item you’d like to return, and the reason for your return. We’ll guide you from there.

Change of mind returns

To be eligible for a change of mind return:

• Items must be unused, unaltered and in their original condition.
• Items must be returned in their original packaging.
• Your return request must be made within 30 days of delivery.

Please allow 5–10 business days for your return to be processed once it has been received.

Australian Returns

Return shipping costs are the customer's responsibility, unless your item is faulty.

International Returns

Return shipping costs are the customer’s responsibility, unless your item is faulty. We are unable to refund any customs duties or taxes paid. We recommend using a trackable shipping method, as we are not responsible for any return items that are lost in transit.

Faulty or damaged items

If you believe an item is faulty, damaged, or does not match your order, please get in touch with us at support@domini.com.au with your order number and details of the issue, and we’ll help arrange the appropriate next step.

Questions?

We’re always happy to help. Send us a note at support@domini.com.au, and we’ll get back to you as soon as we can.