Shipping policy
We ship from Melbourne, Victoria, to Australia and selected international destinations.
Orders are dispatched within 1–2 business days, Monday to Friday. Once your order is on the move, you’ll receive a tracking link so you can follow its journey.
Shipping Rates & Delivery Times
| Destination | Shipping option | Estimated timeframe |
|---|---|---|
| Australia | Standard: $9.95, or FREE on orders over AUD $75 | 2–5 business days |
| Express: $14.95 | 1–3 business days | |
| New Zealand | Standard: $29.95 AUD | 3–5 business days |
| United States | Standard: $44.95 AUD | 5–8 business days |
| Canada | Standard: $44.95 AUD | 5–8 business days |
| United Kingdom | Standard: $49.95 AUD | 5–8 business days |
| Europe | Standard: $49.95 AUD | 5–8 business days |
Delivery timeframes are estimates and begin from the date your order is dispatched. Occasionally, delays may occur with postal services, couriers or customs that are outside our control.
Pre-Orders
If you’re purchasing a pre-order item, the estimated dispatch date will be noted on the product page.
If your order contains both pre-order and in-stock items, your order will be dispatched together once all items are available, unless otherwise stated.
We’ll keep you updated if there is a significant change to the expected dispatch date.
International Duties & Taxes
International orders may be subject to customs duties, import taxes or other charges when they arrive in the destination country.
Any applicable duties and taxes outside Australia are the responsibility of the recipient and are not included in our shipping rates.
Customs requirements vary between countries, so we recommend checking your local requirements before ordering if you’re unsure.
Delivery Addresses
Please double-check your delivery address before placing your order.
If you notice an error after ordering, contact us as soon as possible at support@domini.com.au. If your order hasn’t yet been dispatched, we’ll do our best to update it for you.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Delayed or Missing Orders
If your parcel is taking longer than expected or your tracking hasn’t updated for an extended period, please get in touch with us and we’ll help investigate it with the delivery provider.
Nothing in this policy limits your rights under the Australian Consumer Law.
Questions?
We’re always happy to help. Send us a note at support@domini.com.au, and we’ll get back to you as soon as we can.